Return & Refund Policy
Please read this policy carefully before requesting a return, replacement, or refund. It explains when a return is accepted, the mandatory unboxing video requirement, and how refunds are calculated.
Overview
We take great care in packing every order. Because our products are devotional items handled individually, we are only able to offer a return, replacement, or refund in specific situations described below, and only when our verification process (including the unboxing video) is followed exactly.
When a Return Is Accepted
We do not accept returns for reasons such as change of mind, personal preference, or minor natural variation in colour/texture of Rudraksha or other natural materials. A return, replacement, or refund request will only be considered if:
- Damaged Product The product you received arrived broken, damaged, or defective.
- Wrong Product You received a different product than what you ordered.
Mandatory Unboxing Video
For any damaged-product or wrong-product claim, a valid unboxing video is compulsory. Without it, we cannot process any return, replacement, or refund. The video must meet all of the following conditions:
- Start Before Opening Recording must begin before the sealed parcel is opened, clearly showing the outer packaging, shipping label, and that the parcel is sealed.
- Single, Continuous Recording The video must be one continuous, unedited recording from before opening the parcel through the complete unboxing, with no cuts, pauses, or breaks.
- Clear View The product, any damage, and the order/invoice (if included) must be clearly and fully visible in the video.
Important: If our team has any reasonable doubt that the video was staged (for example, that the product was already opened and then re-packed before filming, or that the video has been cut or edited), the claim will be rejected and no refund or replacement will be issued. Our decision on the validity of the video is final.
How to Raise a Request
Email us at info@shreedwarkadhish.in within 48 hours of delivery with the following:
- Order Number Your order number and the email/phone used while ordering.
- Unboxing Video The full, unedited unboxing video as described above.
- Photos Clear photos of the damaged or incorrect product received.
Requests raised after 48 hours of delivery, or without a valid unboxing video, will not be accepted.
Refund Process & Deductions
Once a return/refund request is reviewed and approved, we will offer a replacement or a refund, at our discretion. Please note that the full order amount is not refunded. Payment gateway charges and shipping charges already incurred on the order are non-refundable and will be deducted from the refund amount before it is returned to you.
Approved refunds are processed to the original payment method and are typically credited within 7–10 business days, depending on your bank or payment provider.
Situations Not Eligible for Return
- Change of Mind Not liking the product, or a change of mind after ordering.
- Natural Variation Minor differences in size, colour, or texture of natural materials such as Rudraksha, which are not manufacturing defects.
- Missing Unboxing Video Any damage or wrong-product claim without a valid, continuous unboxing video as described above.
- Used or Altered Items Products that have been used, worn, or altered after delivery.
Order Cancellation
If you wish to cancel an order, please email us immediately after placing it. We can only cancel orders that have not yet been packed or shipped. Once an order has been dispatched, it cannot be cancelled and the standard return process above will apply instead.